Soil Service’s Return Policy Most unopened non-plant items sold by Soil Service in new condition and returned within 30 days will receive a refund or exchange. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange.
· Soil Service Gift Cards cannot be returned or redeemed for cash or credit except where required by law.
· All plants (except trees and shrubs purchased with a guarantee) are non-returnable or exchangeable, this includes sod.
*All returns require original cash register receipt & original packaging attached (and debit machine receipt, if paid by credit or debit). Regular priced merchandise can be returned for a full refund within 30 days of purchase.
*There are no store credits or exchanges on “FINAL SALE” products or plants.
*Store credits and exchanges require a VALID sales receipt within time limits below.
*Customer must bring in the affected plant and receipt for any Plant Guarantees*.
*There are NO CASH REFUNDS on Plant Guarantees; a store credit will be issued. Replacement stock is NOT Guaranteed.
*ALL SALE ITEMS ARE CASH AND CARRY
NO TILL RECEIPT + NO PLANT OR ITEM RETURNED = NO GUARANTEE
*GUARANTEES / WARRANTIES
Indoor Flowering Plants, Sod, Topicals, Perennials and Annuals – NOT GUARANTEED due to their sensitive nature. If you have purchased too many ANNUALS or changed your mind and the plants are in perfect condition, we may accept a return within 7 days.
Trees and Shrubs – GUARANTEED for 12 Months (of the date purchased). Credit will be issued at 50% of original plant purchase price. This GUARANTEE does not apply to plants that have been exposed to conditions beyond our control – improper planting or care, tip kill, wind, harsh winter conditions, pest or herbicide damage. Please see 12 Month Guarantee Brochure for complete details (listed below).
Seeds – must be returned in good condition and unopened package within 7 days of purchase.
Non-Perishable and Hard Goods (home décor, pots, tools, etc) – All returns require original cash register receipt & original packaging attached. Regular priced merchandise can be returned for a full refund within 30 days of purchase. There are NO returns on SALE items.
NURSERY GUARANTEES: 12 Month Guarantee
This guarantee applies to nursery stock trees and shrubs sold at the Soil Service Nursery only.
All trees and shrubs are healthy plants when leaving Soil Service.
· The GUARANTEE is in effect for a period of TWELVE MONTHS from the date of purchase.
· The GUARANTEE does not apply to plants that have been exposed to conditions that are beyond our control – improper planting, or care, weather, wind, harsh winter conditions, pest or herbicide damage.
· If a tree or shrub fails to live we will replace the plant ONCE with a STORE CREDIT for half the purchase price only. NO CASH REFUNDS.
· A STORE CREDIT for half of the purchase price will be issued once the DEAD PLANT* and the RECEIPT have been presented at soil Service Nursery. *Dead plants must be returned within 12 MONTHS of the purchase date. The store credit can be used towards the purchase of replacement NURSERY STOCK at Soil Service Nursery.
· Our GUARANTEE IS LIMITED TO A ONE TIME ONLY REPLACEMENT and should the credit be used towards the purchase of new NURSERY STOCK it will not carry a GUARANTEE.
· DELIVERY for trees and shrubs is a NON-REFUNDABLE service.
SHIPPED ONLINE ORDERS:
If you’re not happy with your purchase of online orders that were shipped to you for ANY reason, simply send back your unused item within 30 days of receipt for a full refund. We are happy to refund any items which are in non-used condition. As long as it comes back to us in the same condition as it was shipped to you. This applies to online orders only. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange.
Should you have any questions or concerns about the health of your plant(s) that you have purchased from Soil Service, please don’t hesitate to contact us to speak with a professional. 816-444-3403 Garden Center or 816-333-3232 Nursery.
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