New Curbside Pickup Policy (Updated April 27th, 2020)
Thank you for continuing to make Soil Service Kansas City’s one stop shop for gardening! We are open for retail shopping and welcome you to personally select your plant materials. If you would prefer for Soil Service to fulfill your order by personal shopping and curbside pick-up, please read on for policy changes.
Due to unprecedented demand during our peak flower and garden season, and in order to allocate additional resources to provide each and every customer the service you have come to expect, we have implemented a convenience charge for the option of personal shopping with curbside pick-up.
CURBSIDE FEES ARE NOT CHARGED ON ORDERS PLACED AND PAID FOR ON OUR WEBSITE.
The greater amount of $10.00 or 10% convenience charge will be added for all curbside pick-up orders. Please allow 24-48 hours from placing your personal shopping order to curbside pick-up, possibly longer when order volume is high. When placing an order, please always allow longer processing time for orders made Friday-Sunday.
Please email orders to firstname.lastname@example.org.
Instructions for personal shopping with curbside pick-up:
After your order is made, Soil Service will call to confirm your order and capture payment. Please allow a minimum of one hour after payment is secured before arriving to pickup your order.
As our phone system is currently very busy and we may not receive your calls, you can let us know you are ready for pick-up by parking by our warehouse garage, located at the south end of the Garden Center parking lot. Alert a warehouse clerk and tell them you have a curbside pick up order. Give first and last name on the order. They will be happy to load your car for a a contact-free pick-up.
Please note there is now a 25% restocking fee for all returned items from curbside orders.
As is standard with all orders, we cannot accept returns on plant materials.
Thank you for your continued support of your local, family-owned garden store. We appreciate your business and look forward to serving you either in person or with the personal shopping with curbside option.
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